1. Introduction
FlockPack NZ Limited ("FlockPack", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly in accordance with the New Zealand Privacy Act 2020.
FlockPack provides software that enables community organisations, charities, schools, faith-based organisations, clubs, cultural associations, event organisers, and small businesses to manage registrations, memberships, events, competitions, sponsorships, donations, attendance, volunteers, surveys, and related activities through a single platform.
By accessing or using FlockPack, you agree to the collection, use, and disclosure of information described in this Privacy Policy.
2. Who We Are
FlockPack is operated by:
FlockPack NZ Limited
Website: https://www.flockpack.com
Email: support@flockpack.com
If you have questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
3. Information We Collect
Information Provided by Organisations
When an organisation creates or manages a FlockPack account, we may collect:
- Name
- Email address
- Phone number
- Organisation name
- Organisation registration details
- NZBN, Incorporated Society Number, Charity Registration Number, or similar identifiers
- Account preferences
- Information provided for verification or compliance purposes
Information Provided by End Users
When individuals interact with forms, registrations, memberships, bookings, donations, surveys, or other services powered by FlockPack, we may collect:
- Name
- Email address
- Phone number
- Address
- Registration details
- Membership information
- Booking information
- Volunteer information
- Attendance records
- Competition entries
- Survey and poll responses
- Donation information
- Event participation details
- Files, photos, and supporting documents
- Any additional information requested by the organisation using FlockPack
Payment Information
Where payments are processed through FlockPack, we may collect:
- Payment amount
- Payment status
- Transaction references
- Transaction dates
Payment card information and online banking credentials are processed by third-party payment providers and are not stored by FlockPack.
Technical Information
When you use FlockPack, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Login activity
- Usage data
- Pages viewed
- Access dates and times
- Security and audit logs
4. How We Collect Information
We collect information when you:
- Create an account
- Complete a form
- Register for an event
- Submit an application
- Apply for membership
- Make a booking
- Participate in a survey or poll
- Make a donation or payment
- Upload content or documents
- Contact support
- Visit our website
- Use the FlockPack platform
Organisations using FlockPack may also upload information relating to their members, participants, volunteers, customers, attendees, or supporters.
5. How We Use Information
We use personal information to:
- Provide and operate the FlockPack platform
- Process registrations, memberships, bookings, and applications
- Manage events, competitions, attendance, and activities
- Process donations and payments
- Send confirmations, receipts, and notifications
- Provide customer support
- Improve platform functionality and user experience
- Verify organisation identities and legitimacy
- Monitor usage, performance, and security
- Prevent fraud, misuse, and unauthorised access
- Maintain audit records
- Comply with legal and regulatory obligations
6. Data Ownership and Roles
Organisations are the Data Owners
Where personal information is collected through forms, registrations, membership applications, donation pages, event registrations, surveys, or other workflows created by an organisation, that organisation is generally responsible for the collection and use of that information.
FlockPack is the Technology Provider
FlockPack acts as a service provider that hosts, processes, and stores information on behalf of organisations using the platform.
We do not use personal information submitted through customer-facing forms for our own marketing purposes.
Questions about information submitted to a specific organisation should be directed to that organisation.
7. Disclosure of Information
We do not sell personal information.
We may share information with trusted service providers that assist us in operating FlockPack, including:
- Cloud hosting providers
- Payment providers
- Email delivery providers
- Analytics providers
- Customer support providers
- Security and infrastructure providers
We may also disclose information when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Investigate fraud or misuse
- Protect users
- Protect our rights and property
- Maintain platform security
If FlockPack is involved in a merger, acquisition, business restructuring, or sale of assets, personal information may be transferred as part of that transaction.
8. Security
We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
Security measures may include:
- HTTPS/TLS encrypted communications
- Access controls
- Role-based permissions
- Secure cloud hosting
- Audit logging
- Authentication requirements
- System monitoring
- Regular software updates
Changes to sensitive settings, including payment and banking information, may be logged for security, fraud prevention, and compliance purposes.
While we strive to protect personal information, no online system can guarantee absolute security.
9. International Processing
Some service providers used by FlockPack may process or store personal information outside New Zealand.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
10. Cookies
FlockPack uses cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve platform performance
- Analyse usage
- Support security features
You may manage cookies through your browser settings. Some functionality may be affected if cookies are disabled.
11. Children's Information
Some organisations using FlockPack may collect information relating to children as part of registrations, memberships, bookings, events, or activities.
The organisation collecting the information is responsible for obtaining any required consent.
Parents or guardians seeking access to a child's information should first contact the organisation that collected the information.
12. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Support organisations using FlockPack
- Meet legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Information may be deleted, anonymised, or archived when no longer required.
13. Privacy Breaches
If we become aware of a privacy breach involving personal information, we will investigate and take appropriate action.
Where required by law, we may notify affected individuals and relevant authorities.
14. Third-Party Services
FlockPack may integrate with third-party service providers, including payment providers, email providers, analytics providers, and other software services.
These providers may have their own privacy policies and practices, and users should review those policies separately.
15. Access and Correction
Individuals may request access to personal information held by FlockPack and request correction of inaccurate information.
Requests should be sent to: support@flockpack.com
We may require reasonable proof of identity before responding.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our website and will take effect from the date they are posted.
Continued use of FlockPack after publication of an updated Privacy Policy constitutes acceptance of the revised policy.
17. Contact Us
FlockPack NZ Limited
Website: https://www.flockpack.com
Email: support@flockpack.com
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand: https://www.privacy.org.nz